PD 155 - Customer Services (Semester Credit Hour Course)

This course provides a critical examination of issues embedded in the practice of providing customer service. Topics include research about best practice in customer service and communication techniques, psychologically based methods for dealing with the management of customer complaints, and the roles of a customer service employee and supervisor within ethical boundaries and common business practice. 1.00 semester credit hour Contact Hours: 15.00 Prerequisites/Corequisites: None.