Program Description

The Diploma in Information Technology - Technical Support program provides students with an understanding of foundational IT skills needed to support both users and information systems in typical organizational environments.

 

Program Outcomes

Upon completion of this program, the student should be able to:

1. Apply industry standards to the implementation and support of network systems and computer devices.

2. Demonstrate the principles of information technology security.

3. Demonstrate the ability to use and support industry-standard IT software, systems and infrastructures.

 

Potential Occupational Titles

Potential occupational titles for this program include, but are not limited to, Computer Customer Support Specialist, Computer Help Desk Representative, Computer Help Desk Specialist, Computer Support Technician, Desktop Support Specialist and Technical Support Analyst.

 

Program Content

A minimum of 24.00 semester credit hours is required for graduation.