Program Description

The Certificate in Information Technology is designed to prepare students for entry-level roles in IT support. This program provides a comprehensive foundation in essential IT skills, including hardware and software troubleshooting, network basics, customer support, and cybersecurity fundamentals. Students will engage in both theoretical learning and practical, hands-on experiences to develop the ability to efficiently resolve technical issues and provide exceptional support to end-users. This program is ideal for individuals aiming to start a career in IT support, as well as those looking to enhance their technical skills and knowledge for better job prospects in the technology industry.

 

Coursework in this program provides a foundation for select industry certifications. These certifications enhance employment opportunities but are not a state specific requirement.

 

Program Outcomes

Upon completion of this program, the student should be able to:

1. Resolve common problems related to computer hardware, software applications, and operating systems.

2. Demonstrate strong communication and interpersonal skills to assist end-users in resolving technical issues and improving their understanding of IT systems.

3. Apply basic networking concepts to set up, configure, and maintain network connections and troubleshoot common network problems.

4. Identify potential security threats and implement standard cybersecurity practices to protect information systems and data.

5. Employ various tools and software used in technical support environments for diagnostics, remote support, and system monitoring.

 

Program Content

A minimum of 25.00 semester credit hours is required for graduation.