The focus of this course is to explore the role of customer relationship management (CRM) in today’s business environment. Topics will include CRM theory, data management, and the impact of CRM on the firm, ethics, and global relationships. The course will also explore how CRM affects different functional units of a firm. 3.00 semester credit hours Contact Hours: 45.00 Prerequisite: BU 220 Principles of Marketing. Corequisite: None.